Shipping Policy
Welcome to eCartstore.pk – Your premier online destination for quality products. Our commitment to delivering excellence not only reflects in our products but also in our shipping practices. Here’s what you need to know about our shipping policies:
- Shipping Coverage: We ship nationwide, ensuring that no matter where you are in Pakistan, you can enjoy our products.
- Shipping Charges: Shipping charges is depend on product weight
- Delivery Times: Orders are processed within 24 hours and delivered within 3-5 business days for major cities and up to 7 days for other areas. Delivery times may vary during sales or due to unforeseen circumstances.
- Order Tracking: Once your order is dispatched, you’ll receive a tracking number via email or SMS, allowing you to track your order in real-time.
Return & Exchange Policy
We strive for 100% customer satisfaction. If you’re not entirely happy with your purchase, here’s how we can help:
- Returns: Products can be returned within 7 days of delivery. To be eligible for a return, items must be unused, in the original packaging, and with all tags attached.
- Exchanges: If you wish to exchange an item, please return the original item as per our return policy and place a new order.
- Refunds: Once returns are received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at info@ecartstore.pk, and we will rectify the issue.
Contact Us
For any questions regarding our Shipping and Returns Policy, or if you need assistance with your order, please contact us at info@ecartstore.pk. Our customer service team is here to ensure your shopping experience is seamless and enjoyable.
